Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order
We ship from our distribution center located in the United States. We currently ship to the United States and Canada with plans to expand to new countries in 2023!
- Orders shipping within the United States will arrive within 3-5 business days.
- Orders shipping internationally to Canada will arrive within 7-10 business days.
Orders shipping to an address in the United States with an order value of $49.99 or less before taxes, have a flat rate of $10.
Orders shipping to an address in the United States with an order value of $50.00 or more before taxes, have free shipping.
Orders shipping to an address in Canada are offered UPS shipping rates which are calculated at checkout based on the total weight of products in your order
We currently do NOT offer local pickup.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular priced merchandise within 15 days of purchase from online store, or within 15 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- Items must not be damaged
- You must have a valid receipt.
- Sales and discount items are not eligible for returns or exchanges.
If you would like to cancel or make a change to your order, you are able to do so up to 30min after you've received your order confirmation. Please contact us via email at email@example.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
We provide real time tracking information on all our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us via email firstname.lastname@example.org. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take a photo and send them to us at email@example.com. We will send you a return label to ship the item back to us and will send you a new order with brand new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately.